The Managing Director of the Nigerian Railway Corporation (NRC), Kayode Opeifa, has paid an unscheduled inspection visit to the Idu Railway Station, Abuja, in response to the public concerns over the functionality of onboard toilets on the Abuja-Kaduna Train Service (AKTS)
The visit was prompted by an article currently in circulation, which alleged that all toilets aboard the Abuja-Kaduna train service were non-functional.
Determined to verify the claims and uphold service standards, Opeifa boarded the train and moved from coach to coach to conduct a thorough on-the-spot assessment of the toilets and other facilities inside the coaches.
He was accompanied by senior officials and technical staff of the corporation who provided insights into the state of the facilities, ongoing maintenance routines, and improvement plans.
Opeifa reaffirmed the NRC’s commitment to ensuring safety, cleanliness, and comfort for all passengers across the national rail network.
He said: “We take all feedback seriously, whether from the media or passengers and we are committed to transparency and continual improvement.
“Our visit today is part of our resolve to ensure that passengers receive the highest standard of service.”
On the state of the facilities, the Managing Director commended the AKTS team and the cleaning services provider, for their efforts over the past five months, noting significant improvements.
He acknowledged that while most toilets are now functional, there is still room for improvement.
The NRC Managing Director urged customers to continue supporting the Corporation’s revitalisation efforts by voicing their concerns through the available customer complaint channels, ensuring prompt attention.
Opeifa also urged NRC staff to adopt a more customer-friendly attitude, emphasising that the Corporation remains committed to improving customer service delivery and enhancing overall passenger experience.
The NRC chief assures the public that any identified deficiencies will be addressed promptly and urges passengers to continue providing constructive feedback that will help the Corporation deliver a more efficient and reliable railway system
