The Head of the Civil Service of the Federation (HCSF), Mrs. Didi Esther Walson-Jack, has unveiled Nigeria’s Service-Wise GPT, a groundbreaking advancement in the application of artificial intelligence (AI) for governance, setting a new benchmark for public service transformation.
She introduced the initiative at the prestigious Global Government Summit 2025, held in Singapore.
Mrs Eno Olotu, Director of Information and Public Relations in the HCSF’s office, disclosed this in a statement on Tuesday
In her presentation, titled Model Behaviour: How to Govern with AI, Empowering Governance with AI – Nigeria’s National AI Journey and Service-Wise GPT Insight, Mrs Walson-Jack highlighted Nigeria’s pioneering draft National Artificial Intelligence Strategy, developed by the Federal Ministry of Communication, Innovation and Digital Economy.
The HCSF emphasised AI’s significant potential to contribute to both the national and global economy while underscoring the importance of responsible, ethical, and inclusive governance in harnessing this technological revolution.
Mrs Walson-Jack introduced Service-Wise GPT, a user-focused, AI-powered assistant meticulously designed to transform public service delivery in Nigeria. Currently in its Beta phase, the tool provides instant access to and simplifies the referencing of Public Service Rules, Statutory Instruments, Regulations, Guidelines, and other essential resources critical to the operations of the Federal Civil Service, with the user’s needs central to its design.
She informed the global audience that once fully deployed, Service-Wise GPT would automate policy drafting and official memos while offering real-time policy research assistance.
She highlighted that the implementation of Service-Wise GPT would save time, reduce administrative burdens for civil servants, enhance compliance and regulatory adherence, boost productivity, facilitate quicker decision-making across ministries, and ultimately improve service delivery.
The Head of the Civil Service shared findings from a 2025 research study, in which respondents praised Service-Wise GPT for enabling civil servants to work more efficiently, inclusively, and transparently while upholding accountability.
According to the study, 73% of users saved two to three hours daily, and the tool received a 90% recommendation rate for its efficiency and accessibility.
Mrs Walson-Jack further described Service-Wise GPT as a testament to the commitment of President Bola Tinubu’s administration to leveraging technology for the public good
