The Nigeria Civil Aviation Authority (NCAA) has issued a stern warning to international airlines over the increasing number of complaints from passengers who are flown halfway to their destinations, only to be deported back to Nigeria.
The NCAA condemned this practice, stating that it has caused significant distress to passengers and tarnished the reputation of Nigeria’s aviation industry.
In a statement on Thursday, April 3, Michael Achimugu, NCAA’s Director of Consumer Protection and Public Affairs, criticized airlines for failing to properly inform passengers about visa and entry restrictions before departure.
“These actions, which involve the refusal of boarding or denial of entry at intermediate or transit stops due to visa and travel restrictions, are completely unacceptable,” Achimugu said.
He emphasized that it is the responsibility of airlines to ensure that passengers are fully aware of any potential entry restrictions before travel.
“Passengers should not be put in a position where they are denied entry or returned to Nigeria only upon arrival at transit stops,” he added.
Citing the Nigeria Civil Aviation Regulations 2023 (Part 19.21.1.1), the NCAA reminded airlines and their agents of their duty to screen passengers and provide them with accurate, up-to-date information regarding travel documents and visa requirements before issuing tickets or allowing boarding.
“Effective immediately, any airline found engaging in such practices will face regulatory action, including fines, suspension of flight operations, or other penalties deemed appropriate,” Achimugu warned.
The NCAA urged all international airlines operating in Nigeria to comply with these directives, stressing that maintaining integrity and professionalism in the industry is crucial for ensuring passenger well-being.
