MTN has issued a public apology to its customers in response to widespread dissatisfaction over a sudden 200% increase in the price of its popular 15GB data bundle.
The price hike, which saw the cost of the 15GB weekly data plan surge from N2,000 to N6,000, caught many subscribers off guard and quickly sparked an outcry on social media.
The backlash, which began on Wednesday, has drawn significant attention as users expressed frustration over the steep increase in data costs.
But in an informal message via their social media handle, MTN, acknowledged the frustration of its customers.
The post reads: “To our 15G digital bundle lovers, You dey vex. We know. We know how upsetting it must have been to suddenly wake up to a 200% increase on your favourite digital bundle.
“We could share several reasons, and provide explanations, but omo, all that one na story. We don cast. We get it and admit it. Let’s just say na mistake.
“In this love season, don’t stay angry with us. Please forgive and forget. You matter die and we will never stop showing you how much. Let’s continue our relationship.”
