Telecommunications operator, 9mobile, on Thursday, issued an apology to its customers in what came as its first response to the service outage that has left millions of its customers in frustration since Saturday, July 27, 2024.
The company in a statement said connectivity has now been restored “to most areas” suggesting that some of its customers are still experiencing the service outage.
The company blamed the disruption on multiple fibre cuts and damages to its infrastructure in some parts of the country. It added that its technical teams are working around the clock to address outstanding issues and restore services to all its customers.
9mobile’s apology
Explaining the cause of the disruption and its efforts to restore full service, the company in its statement said:
“The Management of 9mobile would like to extend its profound apologies to our valued customers for the recent service disruption experienced in parts of the country which is as result of multiple fiber cuts and damages to our network infrastructure in some parts of the country.
As a business, we understand the frustration and inconvenience that this disruption has caused to connectivity and communication for our customers. We feel your pain and know what the disruption means for you.
“As a business, we do not take your brand loyalty for granted. You have been with us through our darkest hours in business, and our sunshine years are here now. Satisfying you with quality service remains a significant pillar of the brand experience we want you to have with us.”
The company added that it set up a Virtual Situation Room between management and the technical team to enable it to take situation reports from different locations in real-time in a hands-on approach to ensure complete service restoration to our esteemed customers.
