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Posted On

18
January
2023

FG launches Passport Complaints Form to improve service delivery

The Nigerian Government has announced the launch of a Passport Complaints Form to enable Nigerians to get top-notch service, both within and outside the country. 

This was announced in a statement by the Nigerian Immigration Service on Wednesday afternoon. 

According to the statement, complaints received by the service would be treated with the utmost urgency. 

The NIS further stated that the launch was borne out of the need to keep track of and follow through with the numerous issues experienced by Nigerians while trying to obtain the Standard Nigerian Passport. Part of the statement said: 

  • “This way, while we seek to improve our service delivery process, the data garnered would help our “internal machinery” in ensuring that Nigerians get top-notch service; both within and outside the country. 
  • “Complaints received via the filling of this form would be treated with the utmost urgency that is required. We emphasize that NO Nigerian must have to go through hell in getting their passport. We see and hear you, loud and clear.

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